Privacy Policy:

We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without prior consent.

Bond:

We reserve the right to charge a bond of $500.00 to your credit card upon confirmation of a booking. If paying by bank deposit a bond of $500.00 will be taken on confirmation of booking. 

A higher bond may be specified if you have a large number of guests, pets or other special circumstances.

Security:

Data collected from you while making this booking will be used solely for securing your booking. We use industry-standard encryption technology that handles your sensitive information securely during the booking process. Your transaction will be done through Direct Payment Express which is our secure payment gateway provider Christchurch Holiday Homes 3/14 Acheron Dr, Riccarton Christchurch 8041.

Cancellation Policy:

Cancellations by guest within 14 days of arrival date forfeit 100% of the total booking price.

The cancellation policy also applies to changes which decrease the overall value of a booking, for example decreasing the number of guests staying or shortening the length of stay.

Moving a booking to a future date may be possible. Before cancelling please contact us to discuss this option.

Fair-use Policy:

Unless otherwise stated, the fair and standard use of all utilities & internet is included in the tariff for your stay. 

Where unfair or excessive usage occurs the estimated cost of excess usage will be billed to the guest.

Examples of unfair or excessive usage include leaving appliances running for unnecessarily long periods, leaving appliances such as air conditioning or heaters running while a property is unoccupied or while windows/doors are left open.

Guests booked must equal beds and linen used, for example, if you have booked for 2 guests and 4 beds are used you will be charged for 2 additional guests at the additional guest fee.  You are also responsible for any damage or linen/beds used for any visiting guests.

Any damage must be reported immediately and any costs will be charged to the booking guest.

Internet Usage Policy:

Free WiFi internet is provided at most properties for web browsing and communication.

This service is not provided for heavy streaming or downloading and the viewing or downloading of illegal content is strictly prohibited.

Legal usage - It is the responsibility of the booking guest to ensure that the internet at the property is used for legal and reputable purposes only. If there is any illegal usage, the booking guest will be held fully accountable for this illegal action and any resulting fines, administration & reconnection costs will be charged.

Guest Numbers & Responsibilities:

No parties. 
No use as a function venue. 
Booked guests only.

Homes must not be used as party or function venues, or sublet in any way. The neighbours are not to be disturbed by excessive noise or the number of visitors. No loud noise, music or parties especially after 10 pm. If these rules are violated, we reserve the right to call a security firm to assess the situation. This will cost the guest a $100 call-out fee or worst can cause eviction. 

Homes are made available on a per person basis and only for guests that form part of the booking. We reserve the right to charge if you are found to have extra guests staying at the property after 10pm.

The guest booking the home must be over 18 years of age and will be responsible for the conduct of all guests and visitors, any damage and/or additional cleaning that may be required.

No pets or business use of the property unless arranged prior to your stay.

Extra Amenities:

If you require a portacot or highchair please let us know. We can organise this at an additional charge of $40 per item per stay. Please note you will need to bring your own cot bedding.

If you have requested a BBQ or if there is a BBQ at the home you are welcome to use it.  This needs to be cleaned upon your departure otherwise a cleaning fee of NZD $50+GST per hour will be charged, this is our hourly rate for any additional cleaning.

Guest Responsibilities – on departure:

Please note this is a holiday home and should be left in a clean and tidy state in order to avoid additional cleaning charges. Upon departure ensure the following:

 - Dishes clean and put away

- Linen is to be left on the beds and used towels in the bathroom

 - Please dispose of any rubbish in the bins provided

- Lock all doors, close windows and return keys to lockbox provided leave secure

Rubbish: Place your rubbish in the bins outside the house:

Yellow lid bin: Recycling - any bottles and newspapers

Red lid bin: Any other general rubbish

Green lid bin: compostable green waste (food scraps)

We may require an extra fee if our team will have to manually take out extra rubbish after your short-term stay. 

Smoking: Please do not smoke in or near the house. Please do it away from the house and dispose of your butts in a rubbish bin in case you have to do it. Smoking inside the property will incur a penalty of $200.

Keys:

Please leave a key in the lockbox if you are out. If you lose the key there is a charge of $50 to have another key cut.

Check-in & Check-out Times

Standard check-in is anytime after 2pm on your day of arrival.
Standard check-out is by 10am on your day of departure.

Early or late check-out may be possible on request.